Terms of Use

Last updated: September 21, 2026

These terms cover your use of nexusitservices.org, help.nexusitservices.org, kb.nexusitservices.org and learn.nexusitservices.org (together, the "Site"). By using the Site you agree to them. If you are a client, your service agreement with us also applies, and if the two conflict, the service agreement controls.

1. Portal accounts

1.1 We create portal accounts for our clients' people and for our staff. Keep your password secret, do not share your account, and tell us right away if you think someone else has used it. You are responsible for activity under your account.

1.2 We may require extra sign-in steps, and we may disable an account to protect the Site or our clients.

2. Acceptable use

When you use the Site, you agree not to:

try to gain access to accounts, data, or systems you are not authorized to use;
scan, probe, or test the Site for weaknesses without our written permission;
send malware, overload the Site, or interfere with how it works;
use automated tools to collect information from the Site, other than ordinary web browsers and search engines;
post or send anything unlawful, harassing, or that infringes someone else's rights;
put Social Security numbers, payment card numbers, or health information into tickets, files, forms, or text messages unless we have agreed in writing how to protect it; or
pretend to be someone else.

If you find a security problem, please tell us at support@nexusitservices.org and give us reasonable time to fix it before you share it.

3. Your content

You keep ownership of the tickets, messages, and files you submit. You give us permission to use them to provide support and run the portal. You promise that you have the right to submit them.

4. Our content

The Site's design, text, and logos belong to us or our licensors. You may view them for your own use, but you may not copy or reuse them without our permission.

5. Email

By using the portal you agree that we may send you service emails, such as ticket updates and account notices. Replying to those emails adds your reply to the ticket.

6. Availability and changes

We work to keep the Site running but do not promise it will always be available or free of errors. We may change, suspend, or end any part of the Site at any time.

7. Information on the Site

The information on our website is general and is not professional advice. Any self-check or quick-check tool on the Site is for general information only and is not an assessment of your systems. Our training courses and any completion certificate are for general awareness only, and do not certify compliance with any law or standard.

8. Disclaimers and limits

8.1 To the fullest extent the law allows, the Site is provided "as is" and "as available," without warranties of any kind.

8.2 To the fullest extent the law allows, we are not liable for indirect, incidental, special, or consequential damages arising from your use of the Site. If you are not a client, our total liability arising from your use of the Site is limited to $100. If you are a client, the limits in your service agreement apply.

9. Governing law

Michigan law governs these terms. Any dispute about the Site must be brought in the state courts in Wexford County, Michigan, or the United States District Court for the Western District of Michigan.

10. Accessibility

We want the Site to work for everyone. If something on the Site is hard for you to use, contact us and we will help you or give you the information another way.

11. Changes and contact

We may update these terms by posting a new version with a new date. If you keep using the Site, you accept the update. Questions: support@nexusitservices.org, or call or text (231) 884-7146.